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Woodman Controls offers these fixes for common technical issues. If you don’t find your answer here, contact us today.

Restore your connecton

A simple guide to deleting and restarting your Java and browser cache files

Open the Java Control Panel to modify the temporary Internet files setting

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  • In Windows®, click Start > Control Panel > Java > General Tab > Temporary Internet Files > Settings

  • Uncheck the box that says "Keep temporary files on my computer"

  • Click OK to apply the new setting

  • Close the Java Control Panel

 

Clear the browser's cache, temporary Internet files, cookies, and history

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  • Each browser’s cache is cleared differently. Use the browser's help for information on clearing its cache

 

Delete all the files in the 'wbapplet' cache

 

  • In Windows, clicking Start > Run... and entering %userProfile% will open the local Windows user directory.

       User\niagara\wbapplet\modules

 

Delete everything in the 'Secondary Applet' cache

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  • User\AppData\LocalLow\Sun\Java\Deployment\cache

  • You can also delete this cache from within the Java Control Panel accessed via the Windows Control Panel. On the General tab, click on Settings, then Delete Files. Check everything and click OK
     

Restart the browser (this also clears the session cookies)

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