Woodman Controls offers these fixes for common technical issues. If you don’t find your answer here, contact us today.
Restore your connecton
A simple guide to deleting and restarting your Java and browser cache files
Open the Java Control Panel to modify the temporary Internet files setting
In Windows®, click Start > Control Panel > Java > General Tab > Temporary Internet Files > Settings
Uncheck the box that says "Keep temporary files on my computer"
Click OK to apply the new setting
Close the Java Control Panel
Clear the browser's cache, temporary Internet files, cookies, and history
Each browser’s cache is cleared differently. Use the browser's help for information on clearing its cache
Delete all the files in the 'wbapplet' cache
In Windows, clicking Start > Run... and entering %userProfile% will open the local Windows user directory.
Delete everything in the 'Secondary Applet' cache
You can also delete this cache from within the Java Control Panel accessed via the Windows Control Panel. On the General tab, click on Settings, then Delete Files. Check everything and click OK
Restart the browser (this also clears the session cookies)